Ask the Expert: How do I handle long lines at registration that aggravate attendees?
Keeping your guests happy before they get through the door is a priority – you want them energized and ready to engage in your content!
When lines start exceeding a 3 minute wait, get personal! Meaning – send company representatives or trained volunteers to mix and mingle helping attendees be prepared with the right information so when they get to the counter they are prepped and ready to go.
Prepare your catering team with something quick and yummy to pass around. One-bite appetizers and petit beverages can go a long way and sends a message guest experience is top priority.